Welcome to Solodoer Privacy Policy!

Solodoer ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our platform — whether you're a solopreneur, a business client, or an end user interacting with a site powered by Solodoer.

Information We Collect

We collect the following types of information:

A. Business Owner & Account Data

Name, email, phone numbers (primary, secondary, WhatsApp)
Business name, logo, slogan, description
Business address and map location
Social media links
Billing name and address (for payment and tax records)

B. Platform Usage Data

Login IP address, session details
Activity logs such as app clicks, feature usage
Services offered, project and testimonial content (with public/private toggle)
FAQs and appointment details

C. End-User Data (Your Customers)

Information submitted via your forms or appointments
Client contact details and interaction history

Note: This data is stored securely, encrypted, and isolated per business.

How We Use Your Data

We use your information to:

Operate and improve the Solodoer platform and its features
Provide automated business assistance via Nela AI Agents APIs
Suggest content, schedule appointments, and assist with site management
Facilitate payments and invoices
Offer customer support and technical assistance
Monitor usage for analytics and performance optimization

AI and Automation

Our proprietary AI assistant, Nela AI Agents, uses customer-provided data to:

Suggest content and website text
Automate appointment scheduling with end users
Assist with internal business operations

Where appropriate, human person review AI outputs. Customers retain final control over what is published or automated.

Data Storage & Security

We store your data in AWS (Mumbai region) and serve content through Cloudflare CDN. All data is:

Encrypted in transit (via SSL)
Encrypted at rest (via AWS-managed encryption)
Protected using industry-standard security practices

Third-Party Services

We may share data with third-party providers only as necessary to operate our platform:

AWS (Amazon Web Services) – hosting and storage
Cloudflare – content delivery and DDoS protection
Razorpay – payment processing
Postmark – transactional email service

These providers are contractually obligated to protect your data.

Data Access, Control, and Deletion

As a user, you have full control over your data:

Edit or update your business or personal information
Choose which data is public or private
Export or back up your data
Request full account deletion at any time

End users (your clients) can request data removal via the business owner, and we will assist accordingly.

International Users

While we are based in India, Solodoer may be accessible globally. We are not yet GDPR or CCPA certified but plan to incorporate compliance features as we scale internationally.

Children's Privacy

Solodoer is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated "Last Updated" date. If significant changes are made, we will notify users via email or in-app notification.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@eliteappmakers.com.