Solodoer Tutorials | Domain Setup

Last Updated: Oct 28, 2025

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Solodoer Tutorials | Domain Setup

Domain Setup Tutorial

The Domain app is the foundation of your online presence on Solodoer. It allows you to configure your custom domain name and professional email address, making your business website accessible to customers and enabling professional communication.

Important: Setting up your domain is mandatory and required to use Solodoer effectively. This should be the first app you configure when setting up your business.

What You'll Learn

In this tutorial, you'll learn how to:

Understand what a domain and email address are and why they're important
Purchase a domain name and email address (if you don't have one)
Add your domain and email address to Solodoer
Verify your email address with OTP
Configure DNS records to connect your domain
Verify DNS records to make your website accessible
Delete your domain if needed

Understanding Domain and Email Address

What is a Domain?

A domain (or domain name) is your website's address on the internet. It's what people type into their browser to visit your site.

Examples:

www.yourcompany.com
www.yourname.com
www.yourbusiness.in

A domain consists of three parts:

Subdomain - Usually "www" (www)
Domain Name - Your business/brand name (yourcompany)
Root Domain - The extension (com, in, org, net, etc.)

What is a Professional Email Address?

A professional email address uses your domain name instead of free email services like Gmail or Yahoo. This makes your business appear more credible and trustworthy.

Examples:

contact@yourcompany.com
info@yourcompany.com
support@yourcompany.com

Why Are Domain and Professional Email Address Important?

Professional Image - Shows customers you're serious about your business
Brand Recognition - Reinforces your brand every time someone visits your site or receives an email
Trust and Credibility - Customers trust businesses with their own domain and email
Website Accessibility - Without a configured domain, your website won't be accessible to visitors
Email Verification - Required for Solodoer to send emails on your behalf (contact forms, notifications, etc.)

Before You Begin

To complete this tutorial, you'll need:

A purchased domain name (e.g., yourcompany.com)
A purchased professional email address (e.g., contact@yourcompany.com)
Access to your domain's DNS settings (provided by your domain registrar)
Access to your email inbox to receive verification codes

If you don't have a domain or email address yet, don't worry - we'll show you where to purchase them in the next section.

Accessing the Domain App

To access the Domain app:

Log in to your Solodoer Dashboard
Find your business card on the dashboard
Click the "Manage Apps" button on your business card
You'll be redirected to Manage Apps page
Click on the "Domain" card to open the Domain app
You'll be redirected to Domain page

If you haven't added a domain yet, you'll see an empty state with the message "Add Your First Domain" and click "Add Domain" button to add your domain.

Step 1: Purchase a Domain Name (If Needed)

If you don't already have a domain name, you'll need to purchase one from a DNS provider.

Recommended DNS Providers

Solodoer recommends these trusted DNS providers for purchasing domain names:

GoDaddy - One of the largest domain registrars worldwide
Namecheap - Affordable pricing with good customer support
HostGator - Bundled hosting and domain services

How to Purchase a Domain

Visit one of the recommended DNS providers above
Search for your desired domain name (e.g., "yourcompany")
Choose a root domain extension (com, in, org, net, etc.)
Check if the domain is available
Complete the purchase process
You'll gain access to your domain's DNS management panel

Tip: Choose a domain name that's:

Short and memorable
Easy to spell and pronounce
Related to your business or brand name
Available as a .com if possible (most recognized extension)

Step 2: Purchase a Professional Email Address (If Needed)

If you don't already have a professional email address, you'll need to purchase one from an email provider.

Recommended Email Providers

Solodoer recommends these trusted email providers:

GoDaddy Email - Professional email with easy domain integration
Google Workspace - Professional Gmail with your domain
Zoho Mail - Affordable business email with good features

How to Purchase a Professional Email

Important: You only need to purchase ONE professional email address for Solodoer. Choose one that represents your business well.

Visit one of the recommended email providers above
Choose a plan that fits your needs (most offer basic plans starting with 1 email address)
Enter your domain name during setup (the domain you purchased in Step 1)
Create your email address - choose ONE of these common prefixes:
- contact@yourcompany.com - General inquiries (most popular)
- info@yourcompany.com - Information requests
- support@yourcompany.com - Customer support
- hello@yourcompany.com - Friendly, casual businesses
- Or use any other name that fits your business
Complete the purchase process
You'll receive access to your email inbox and settings

Example: If you choose contact@yourcompany.com, this will be the email address you use with Solodoer for sending and receiving all business communications.

Step 3: Add Your Domain and Email to Solodoer

Now that you have a domain name and email address, let's add them to Solodoer.

Navigate to Add Domain Page

Go to the Domain page
Click the "Add Domain" button
You'll be redirected to Manage Domain page

Purchase Domain and Email (Optional)

If you haven't purchased a domain or email yet, you'll see two helpful cards at the top:

Purchase Company Domain Name Card:

Lists recommended DNS providers
Click any provider name to visit their website and purchase a domain

Purchase Company Email Address Card:

Lists recommended email providers
Click any provider name to visit their website and purchase an email

Enter Your Domain and Email Details

Scroll down to the "Enter Company Domain Name and Email Address Details" card.

Domain Address Section

You'll need to split your domain into three parts:

Example: If your domain is www.mycompany.com:

Subdomain: Enter www
- Most websites use "www" as the subdomain
- Only letters, numbers, and hyphens allowed
- Must be 2-30 characters long
Domain Name: Enter mycompany
- This is your unique business name
- Only letters, numbers, and hyphens allowed
- Must be 2-30 characters long
Root Domain: Enter com
- This is the extension (com, in, org, net, etc.)
- Only letters allowed
- Must be 2-30 characters long

Additional Examples:

www.johndoe.in = Subdomain: www, Domain Name: johndoe, Root Domain: in
shop.mybrand.com = Subdomain: shop, Domain Name: mybrand, Root Domain: com

Email Address Section

Enter the email name (the part before the @ symbol):

Example: If your email is contact@mycompany.com:

Email Name: Enter contact

The full email address will be automatically constructed using your domain details: contact@mycompany.com

Note: Make sure this email address actually exists and you have access to its inbox, as you'll need to verify it in the next step.

Submit Your Domain

After filling in all fields, review your information
Check the preview of your full domain and email address
Click the "Save & Submit Domain" button at the top of the page
If successful, an OTP verification dialog will open automatically

Step 4: Verify Your Email Address

After submitting your domain, you must verify that you own the email address.

Verification Process

OTP Dialog Opens Automatically - After successful domain submission, the OTP verification dialog opens
Check Your Email Inbox - An OTP (One-Time Password) code has been sent to your email address (e.g., contact@mycompany.com)
Enter the OTP Code:
- Find the 6-digit code in your email
- Enter it in the OTP dialog
- The code is valid for 10 minutes
Click "Verify OTP" - Submit the code for verification
Success! - If the code is correct, your email will be marked as verified

Didn't Receive the Email?

If you don't see the verification email:

Check your spam/junk folder
Wait a few minutes for the email to arrive
Click "Resend OTP" in the dialog to request a new code
Make sure you entered the correct email address
Verify that the email address is active and accessible

What If I Close the Dialog?

If you accidentally close the OTP dialog before verifying:

Don't worry - your domain has been saved
You'll be redirected to the Domain page
You'll see your domain info with "Email Address Status: Not Verified"
Click the "Verify Now" button next to the status
A new OTP will be sent and the dialog will open again

Important: Your email must be verified before Solodoer can send emails on your behalf (contact forms, appointment confirmations, etc.).

Step 5: Configure DNS Records

After verifying your email, you'll see your domain information on the Domain page. However, your website won't be accessible yet until you configure DNS records.

Understanding DNS Records

DNS (Domain Name System) records tell the internet where to find your website. Think of them as a phone book that connects your domain name to Solodoer's servers.

To make your Solodoer website accessible at your domain, you need to add specific DNS records to your domain's DNS settings.

View Your DNS Records

On the Domain page, you'll see:

Domain Info Card:

Domain Address (e.g., www.mycompany.com)
Email Address (e.g., contact@mycompany.com)
DNS Record Status: Not Okay (shown in red with a warning icon)
Email Address Status: Verified (shown in green with a checkmark)

DNS Records Card:

Lists all the DNS records you need to add
Each record shows:
- Record Name - The hostname or subdomain
- Record Type - The type of DNS record (A, CNAME, TXT, MX, etc.)
- Record Value - The value to enter in your DNS settings
- Copy button - Click to copy the record value to clipboard

Add DNS Records to Your Domain Provider

Now you need to add these DNS records to your domain provider's control panel. Here's how:

Step 1: Access Your DNS Settings

Log in to your domain provider's website (GoDaddy, Namecheap, HostGator, etc.)
Find your domain in the domain list
Look for DNS Management, DNS Settings, or DNS Records section
Open the DNS management page

Note: Each provider has a slightly different interface, but the process is similar. If you're having trouble finding DNS settings, check your provider's help documentation.

Step 2: Add Each DNS Record

For each record shown in the DNS Records card on Solodoer:

Click "Add Record" or "Add New Record" in your DNS provider's panel
Select the Record Type (A, CNAME, TXT, MX, etc.)
Enter the Record Name/Host:
- Copy the value from the "Record Name" column in Solodoer
- Paste it into the Name/Host field
- Some providers use "@" to represent the root domain
Enter the Record Value:
- Click the copy button next to the record value in Solodoer
- Paste it into the Value/Points To/Content field
Set TTL (Time to Live):
- Use the default value (usually 3600 or Auto)
- Or set it to the lowest value available (300-600) for faster propagation
Save the Record
Repeat for all records listed in Solodoer

Common DNS Record Types

CNAME Record - Creates an alias for your domain
TXT Record - Stores text information (used for verification)

DNS Propagation Time

After adding DNS records, changes take time to propagate across the internet:

Minimum: 5-10 minutes
Average: 1-4 hours
Maximum: 24-48 hours

Be patient! DNS changes aren't instant.

Step 6: Verify DNS Records

After adding DNS records to your domain provider, you need to verify that they're correctly configured in Solodoer.

Check DNS Record Status

Go to the Domain page
Look at the Domain Info Card
Check the "DNS Record Status" field:
- Not Okay (red with warning icon) - DNS records are not yet configured correctly
- All Okay (green with checkmark) - DNS records are verified and your website is accessible

Verify DNS Records

If the status shows "Not Okay":

Make sure you've added all DNS records to your domain provider
Wait at least 5-10 minutes for DNS propagation
Click the "Verify DNS" button in the DNS Records Card
Solodoer will check if your DNS records are correctly configured
The DNS Record Status will update automatically

If Verification Fails:

Wait longer (DNS can take up to 48 hours to fully propagate)
Double-check that you entered all records exactly as shown
Verify that you didn't miss any records
Make sure there are no typos in record names or values
Check if your DNS provider requires specific formatting
Try clicking "Verify DNS" again after waiting

If Verification Succeeds:

DNS Record Status will change to "All Okay" (green)
Your website is now accessible at your domain!
Visitors can type your domain in their browser and see your Solodoer website

Understanding Domain Info Card

Once your domain is set up, the Domain Info Card displays important information:

Domain Address

Shows your full domain URL (e.g., www.mycompany.com)
This is the address visitors use to access your website

Email Address

Shows your verified professional email (e.g., contact@mycompany.com)
This email is used by Solodoer to send emails on your behalf

DNS Record Status

All Okay (green) - Your domain is properly configured and website is accessible
Not Okay (red) - DNS records need to be added or verified

Email Address Status

Verified (green) - You've verified ownership of the email address
Not Verified (red) - Email needs to be verified
- Click "Verify Now" to resend OTP and verify

Managing Your Domain

Update Email Verification

If your email address status shows "Not Verified":

Go to the Domain page
Find the Email Address Status field in the Domain Info Card
Click the "Verify Now" button
An OTP will be sent to your email address
Enter the OTP code in the dialog
Click "Verify OTP" to complete verification

Refresh DNS Verification

To manually check if your DNS records are properly configured:

Go to the Domain page
Scroll to the DNS Records Card
Click the "Verify DNS" button in the card header
Solodoer will recheck your DNS records
The DNS Record Status will update based on the results

Use this when:

You just added DNS records to your provider
You're waiting for DNS propagation
DNS status shows "Not Okay" but you believe records are correct
You want to confirm everything is still working properly

Deleting Your Domain

Warning: Deleting your domain will make your website inaccessible and disable email functionality. This action cannot be undone.

If you need to delete your domain:

Go to the Domain page
Click the "Delete Domain" button at the top
Read the warning in the Delete Dialog carefully
Understand that:
- Your website will become inaccessible at your domain
- Email sending functionality will be disabled
- You'll need to add a new domain to use Solodoer again
Click "Yes, I'm sure" to permanently delete the domain

After Deletion

Your domain entry will be removed from Solodoer
You'll see the empty state: "Add Your First Domain"
Your website won't be accessible at the deleted domain
You can add a new domain by clicking "Add Domain"

When to Delete:

You're switching to a different domain name
You made a mistake entering domain details
You're migrating your business to a new brand

Troubleshooting Common Issues

Issue: Email OTP Not Received

Solutions:

Check your email's spam/junk folder
Wait a few minutes for email delivery
Verify the email address exists and is accessible
Click "Resend OTP" to request a new code
Contact your email provider to ensure they're receiving emails from Solodoer

Issue: "Email Domain is already in use by another business"

Error Message: Email Domain '{your-domain.com}' is already in use by another business.

What This Means: The domain name you're trying to use (e.g., mycompany.com) has already been registered by another Solodoer business account. Each domain can only be used by one business on Solodoer.

Solutions:

Verify you own this domain - Make sure you actually purchased and own this domain name
Check if you have another business - You may have already added this domain to a different business account under your EliteAppMakers Account
Domain registered by someone else - If someone else (like an admin, team member, or maintainer) has already registered this domain:
- If they added it by mistake, ask them to delete it from their business account
- If you can't reach them or they won't delete it, proceed to point 4 below to contact support
Need Solodoer support to resolve this? - If you own the domain and need our team to help release it from another account:
- You must prove domain ownership to our support team
- Provide proof such as domain registrar account screenshots or DNS control panel access
- Email contact@eliteappmakers.com with your proof of ownership and explain the situation
- Our team will verify your ownership and help transfer the domain to your business account
Quickest solution: Use a different domain - If you need to get started immediately:
- Purchase and use a different domain name for your business
- This avoids any conflicts and gets your business online faster

Issue: "Custom Domain is already in use by another business"

Error Message: Custom Domain '{www.your-domain.com}' is already in use by another business.

What This Means: The custom domain URL you're trying to use has already been registered by another Solodoer business. This error is similar to the "Email Domain" error - once a custom domain is taken by a business, the entire domain (including any subdomain) cannot be used by another business.

Solutions:

Verify you own this domain - Make sure you actually purchased and own this domain name
Check if you have another business - You may have already added this domain to a different business account under your EliteAppMakers Account
Domain registered by someone else - If someone else (like an admin, team member, or maintainer) has already registered this custom domain:
- If they added it by mistake, ask them to delete it from their business account
- If you can't reach them or they won't delete it, proceed to point 4 below to contact support
Need Solodoer support to resolve this? - If you own the domain and need our team to help release it from another account:
- You must prove domain ownership to our support team
- Provide proof such as domain registrar account screenshots or DNS control panel access
- Email contact@eliteappmakers.com with your proof of ownership and explain the situation
- Our team will verify your ownership and help transfer the domain to your business account
Quickest solution: Use a different domain - If you need to get started immediately:
- Purchase and use a completely different domain name for your business
- This avoids any conflicts and gets your business online faster

Important Note: Changing the subdomain (e.g., from www.mycompany.com to shop.mycompany.com) will NOT solve this issue. In Solodoer, each business can only be linked to ONE domain. If mycompany.com is already taken by another business, you must use a completely different domain (e.g., mycompanybiz.com or mycompanyservices.com).

Issue: "Some DNS Records are not verified"

Error Message: Some DNS Records are not verified. Please Recheck DNS Records and Try Again after few minutes

What This Means: You clicked "Verify DNS" but not all your DNS records have been properly configured or propagated yet. Solodoer checks three types of records:

CNAME Record for your website domain
TXT Record (DKIM) for email authentication
CNAME Record (Return Path) for email delivery

Solutions:

Wait for DNS propagation - DNS changes can take time:
- Minimum: 5-10 minutes
- Average: 1-4 hours
- Maximum: 24-48 hours
Verify you added ALL three DNS records:
- Check the DNS Records card on the Domain page
- Make sure you added every record shown
- Don't miss any records
Double-check each record's values:
- Record Name must match exactly
- Record Value must match exactly
- Record Type must be correct (CNAME, TXT, etc.)
Check for typos:
- Copy and paste values instead of typing manually
- Use the copy button in Solodoer
Wait and retry:
- Wait at least 10-15 minutes after adding records
- Click "Verify DNS" button again
- If it still fails, wait longer and try again
Contact your DNS provider:
- Ask them to verify your DNS records are correctly entered
- Some providers have specific formatting requirements
- Ensure there are no conflicting records

How to Check Which Records Failed:

Look at the DNS Records card
Each record shows its verification status
Focus on fixing the records marked as "Unverified"

Issue: Can't Access Domain DNS Settings

Solutions:

Make sure you're logged in to your domain provider's website
Look for sections labeled: DNS Management, DNS Settings, DNS Records, or Advanced DNS
Check your domain provider's help documentation for accessing DNS settings
Contact your domain provider's support team for assistance
Ensure your domain purchase is complete and active

Issue: Wrong Domain or Email Entered

Solutions:

Delete the current domain using the "Delete Domain" button
Re-add the domain with correct information
Verify the new email address with OTP
Configure DNS records again

Issue: Website Still Not Accessible After DNS Verification

Solutions:

Wait longer - full DNS propagation can take 24-48 hours
Clear your browser cache and try accessing the site in an incognito/private window
Try accessing from a different device or network
Verify all DNS records are still correctly entered in your provider
Contact Solodoer support if the issue persists

Best Practices

Domain Selection

Choose a domain name that matches your business name
Prefer .com domains for maximum recognition
Keep it short, memorable, and easy to spell
Avoid hyphens, numbers, or special characters if possible

Email Address

Use professional email prefixes like contact, info, or support
Avoid personal names unless it's a personal brand
Keep the inbox active and check it regularly
Set up auto-responders for customer inquiries

DNS Management

Save your DNS records before making changes
Use low TTL values (300-600) when making changes
Keep a backup of all DNS records
Document any changes you make for future reference

Security

Enable two-factor authentication on your domain provider account
Use strong, unique passwords
Keep your domain registration up to date
Enable domain privacy/WHOIS protection if available

Next Steps

Congratulations! You've successfully set up your domain and email address in Solodoer.

What to Do Next

After completing the domain setup, you should move on to the next mandatory apps:

Content Sections - Set up your website's core content (Hero Section, About Us, etc.)
- View Content Sections Tutorial
Services - Add the services your business offers
- View Services Tutorial
Website - Complete your website setup with a guided checklist
- View Website Tutorial

Additional Resources

Getting Started Guide - Complete overview of Solodoer

Need Help?

If you're having trouble with domain setup or have questions:

Contact Us: www.solodoer.com/contact-us
Help Tutorials: View all tutorials

Our support team is here to help you succeed!

Next Tutorial: Content Sections Setup